Returns, Refunds & Exchanges

RETURNS, REFUNDS & EXCHANGES:

Items purchased on sale or with a discount code are eligible for a refund to store credit or exchange only.

Important Notice:

Thinking of opening a dispute with your bank? Please be aware that bank chargeback processes can take up to 90 days to resolve. We strongly recommend contacting us directly via email first — in most cases, we can resolve the issue much faster and more efficiently.

FOR ALL RETURNS PLEASE FOLLOW THE BELOW RETURNS STEPS

ALL RETURNS MUST BE COMPLETED THROUGH OUR RETURNS PORTAL:

Choixx Collective: https://choixstore.com/a/returns

We hope you love your purchase from CHOIX, but we understand that sometimes things aren’t quite right, or you may change your mind. We're happy to offer store credit for any eligible items returned to us in a new, unworn, and saleable condition, with all original packaging, CHOIX garment tags, and labels still attached.

All returns must be made within 14 working days of receiving your order. If your return is received after this period, it may be declined, and we reserve the right to return the item back to you.

Please note:

Items purchased using a discount code or marked as sale are only eligible for store credit.
Gift cards are valid for 6 months from the date of issue.

All items must be securely packaged to ensure they arrive back to us in their original condition. We reserve the right to refuse a return if an item is damaged due to inadequate packaging.

Returns are at the customer’s expense. You may use any courier of your choice; however, you are responsible for the return until it is received and signed for at our warehouse. We strongly recommend using a tracked or recorded delivery service and keeping proof of postage, in case your return is delayed or lost in transit. We cannot accept responsibility for returns that fail to arrive and where no proof of tracking is provided.

To help us process your return efficiently, please:

Complete the dispatch note included in your parcel, stating your reason for return.
Submit your return through our returns portal (details included in your order).

Choixx Collective: https://choixstore.com/a/returns

Please affix the appropriate postage.

Should you misplace the paperwork for your order, please enclose details of your order number, name, address and reason for return and use our returns portal.

We aim to process all refunds within 7 days of receiving your parcel at our warehouse. Refunds will usually clear into your account within 5 working days, however this can vary between banks and can take longer if you are an international customer.

NON RETURNABLE/REFUNABLE ITEMS:

Mystery Item
Gift Card

The above items cannot be returned, exchanged or refunded. Any mystery item that is returned will be shipped back to the customer.

EXCHANGES

We allow exchanges for the same value as the original product/products. If you'd like to exchange for a different size please send the item back to the address at the bottom of this page with a clear & visible note inside which includes your order number & requested item for exchange. - This can all be done online on our returns portal:

Choixx Collective: https://choixstore.com/a/returns

Once the return is received this will be processed and your exchange item shipped out..

Please ensure your return is sent using a tracked service with a note including the details of your return.

We kindly remind you that returns for exchanges must be received within 14 days of your parcel’s delivery.
Please do not forget to put a note of your order number. To avoid any inconvenience in case your requested item is unavailable, we recommend including an alternative choice in the "NOTES" section. Thanks for choosing Choixx.

PLEASE NOTE:

Refunds can only be given on products that are returned within
the policy time of 14days & in the correct/original condition.

Items purchased on sale or with a discount code are eligible for a refund to store credit or exchange only.

IF ANY PARCEL IS UNDELIVERED OR APPEARS LOST WITH THE COURIER, YOU MUST NOTIFY OUR CUSTOMER SERVICES TEAM WITHIN 14 DAYS OF PLACING YOUR ORDER. WE DO NOT ACCEPT ANY REPSONSIBILTIY FOR ANY MISSING,LOST OR DAMAGE PARCEL CLAIMS OUTSIDE OF THIS PERIOD.

In accordance with our policy, orders with the following statuses will be automatically shipped:

• Damaged, Faulty, or Missing Product

• Returned to Sender

• Delivered but Not Received

• Lost

Please be aware that the 14-day return period begins from the delivery date, not the date the order was placed. This ensures customers have ample time to inspect their delivery and report any issues.

To facilitate a smooth reshipment process, we kindly request customers to provide all relevant details, including the order number, proof of issue (such as photos for damaged items), and any additional supporting documentation. This helps us resolve the matter quickly and efficiently.

We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.